Effective Date: 29th September 2025
This Privacy Policy applies to all personal information collected by CleanBright South Coast (referred to as we, us, or our) via our website located at www.cleanbrightsouthcoast.com.au.
1. What Information Do We Collect?
The personal information we collect depends on how you interact with our website and services, including our cleaning services South Coast. This may include:
• Name
• Email address
• Phone number
• Property address
2. Types of Information
Under the Privacy Act 1988 (Cth), personal information refers to data that identifies or could reasonably identify an individual. Sensitive information includes details such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records, or health information.
We only collect sensitive information:
• For the purpose it was provided
• For a related secondary purpose
• With your consent or where required by law
3. How We Collect Your Information
We may collect personal information when you:
• Submit a form or enquiry via our website regarding our eco-friendly products or services
• Communicate with us directly
• Use cookies that help us understand website usage and improve your experience (cookies do not personally identify you)
We generally collect information directly from you, but if we receive it from a third party, we’ll take reasonable steps to notify you.
4. Why We Collect It
We collect personal information to:
• Deliver our cleaning services South Coast and respond to enquiries
• Improve your website experience
• Communicate updates, promotions, or service changes
We may share your information with trusted service providers who assist in operating our website or delivering residential and commercial cleaning services. You consent to receiving direct marketing from us, which you can opt out of at any time via an unsubscribe link.
5. Security, Access & Correction
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. When no longer required, we securely destroy or de-identify your data. Most records are retained for up to 7 years to meet legal obligations.
You have the right to:
• Access your personal information (Australian Privacy Principle 12)
• Request corrections to inaccurate data (Australian Privacy Principle 13)
To make a request, please contact us using the details below.
6. Complaints
If you have concerns about how we handle your personal information, please contact us. We’ll review your complaint and may request further details. If unresolved, you may refer the matter to the Office of the Australian Information Commissioner.
7. Contact Us
For privacy enquiries, access requests, or complaints, please contact:
CleanBright South Coast